Returns, Exchanges & Replacements

Returns

• What is your Return Policy?
• I ordered the wrong color/size. Can I exchange it?
• My item is very expensive to ship back. What can I do?
• Where should I send my return?
• I refused the delivery of my order. Will I get a refund?
• I opened the item, but did not used it. Can I still return it?

Report an Issue

• My item arrived damaged / defective, what should I do?
• Why do I need to send photos of my damaged / defective item?
• I never received my order. What should I do?
• I have received one of my items, but I have not received the other part of my order?
• The tracking number shows the package was delivered, but I do not have the item?

Refunds / Credits

• I shipped my return. When will I get my refund/credit?
• What if I return an item that I bought on sale or used a promo code on?
• Can I receive a refund for an order that was purchased with store credit?