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  1. Backdrop Express
  2. Returns, Exchanges & Replacements

Returns, Exchanges & Replacements

Returns

  • What is your Return Policy?
  • I ordered the wrong color/size. Can I exchange it?
  • My item is very expensive to ship back. What can I do?
  • Where should I send my return?
  • I refused the delivery of my order. Will I get a refund?
  • I opened the item, but did not used it. Can I still return it?

Report an Issue

  • My item arrived damaged / defective, what should I do?
  • Why do I need to send photos of my damaged / defective item?
  • I never received my order. What should I do?
  • I received the wrong item, what should I do?
  • I have received one of my items, but I have not received the other part of my order?
  • The tracking number shows the package was delivered, but I do not have the item?

Refunds / Credits

  • I shipped my return. When will I get my refund/credit?
  • What if I return an item that I bought on sale or used a promo code on?
  • Can I receive a refund for an order that was purchased with store credit?
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