I never received my order. What should I do?

To check the status of your order, log into your Backdrop Express Account & click on Review Orders / Track Packages. Please note that many items are made-to-order and can take several days for processing before they ship. 

If your account shows your item has shipped, or if you received an email with your tracking number(s), check the tracking number to see the status of your shipment. If there is a delivery exception or a problem with the shipment, we recommend contacting the carrier (FedEx, UPS, etc.) directly to coordinate your package delivery.

If you have any trouble contacting the carrier or need to report a lost package, please contact our customer care department via email customerservice@backdropexpress.com. We will contact the carrier to file a shipping claim and have a replacement shipped to you as soon as possible. If you have a specific date you need your replacement to arrive by, please let us know when you contact us.