FAQs

Shipping Information

• When will I receive my order?
• Do you accept international orders?
• I need a large, printed backdrop in less than 1 week! Is this possible?
• What carrier/shipping method will be used?
• Will I receive a tracking number?
• My order is over $200.00, how do I get free shipping?

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Payment / Checkout Issues

• I am getting a "Gateway Response Error" When Trying to Place an Order
• I'm trying to place an order, but it says "Rates Unavailable".
• I am tax exempt. What should I do?
• My gift certificate isn't working. What should I do?
• Do you accept purchase orders?
• My credit card was charged more than once, what can I do?

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Order Status

• What is the status of my order?
• I need a copy of my order receipt/invoice.
• How do I change quantities or cancel an item in my order?
• Can I cancel my order?

Account

• I forgot my password, how do I reset it?
• My order is not showing up under my account

Sales & Promotions

• Do you have any coupon codes or discounts?
• I forgot to type in my promotion code during the checkout process, what can I do?