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  1. Backdrop Express
  2. FAQs

FAQs

Shipping Information

  • When will I receive my order?
  • Do you accept international orders?
  • I need a large, printed backdrop in less than 1 week! Is this possible?
  • What carrier/shipping method will be used?
  • Will I receive a tracking number?
  • My order is over $200.00, how do I get free shipping?
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Payment / Checkout Issues

  • I am getting a "Gateway Response Error" When Trying to Place an Order
  • I'm trying to place an order, but it says "Rates Unavailable".
  • I am tax exempt. What should I do?
  • My gift certificate isn't working. What should I do?
  • Do you accept purchase orders?
  • My credit card was charged more than once, what can I do?
See all 7 articles

Order Status

  • What is the status of my order?
  • I need a copy of my order receipt/invoice.
  • How do I change quantities or cancel an item in my order?
  • Can I cancel my order?

Account

  • I forgot my password, how do I reset it?
  • My order is not showing up under my account

Sales & Promotions

  • Do you have any coupon codes or discounts?
  • I forgot to type in my promotion code during the checkout process, what can I do?
Backdrop Express