The quickest method to solving a delivery issue is to contact the shipping company (FedEx/UPS/USPS) directly for more information. Oftentimes they can connect you with the specific driver and resolve an incorrect delivery within 48 hours. We also recommend checking with your neighbors, family members or front desk area to ensure the package was not received by another person.
If your issue persists, please contact our customer care department and we file a trace for the package or send a replacement item if needed.
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